H-Teli, a telecommunication infrastructure provider:

• Shall provide reliable and cost effective solutions and services to all our customers in the telecommunication industry.
• Aim to meet or exceed our customers’ requirements for performance, timescale and service while achieving our operational and business goals.
• Shall support the current and future needs of the business, and are committed to ongoing improvements of our products, services and Quality Management System, through a process of employee participation and teamwork.
• Our Quality Management System enables us to monitor performance against our business objectives, to comply with appropriate statutory and regulatory requirements, and meet the conditions of ISO 9001 standard through a proactive and preventive culture.

This policy identifies the importance we attach to meeting customer needs, complying with statutory & regulatory requirements.

We will regularly review this policy to ensure that it continues regulations and legalisation.

The top-level objectives identified in our Quality Policy are categorised as follows: –

• Customer Satisfaction. (Delivery as per specification on time and within budget)
• Operational Performance (internally).
• Business Goals.
• Teamwork
• Innovation
• Health safety & environment