Telecommunications infrastructure built for real operating conditions

H-Teli, a telecommunication infrastructure provider

Shall provide reliable and cost effective solutions and services to all our customers in the telecommunication industry.

• Aim to meet or exceed our customers' requirements for performance, timescale and service while achieving our operational and business goals.
• Shall support the current and future needs of the business, and are committed to ongoing improvements of our products, services and Quality Management System, through a process of employee participation and teamwork.
• Our Quality Management System enables us to monitor performance against our business objectives, to comply with appropriate statutory and regulatory requirements, and meet the conditions of ISO 9001 standard through a proactive and preventive culture.

This policy identifies the importance we attach to meeting customer needs, complying with statutory & regulatory requirements.

We will regularly review this policy to ensure that it continues regulations and legalisation.

The top-level objectives identified in our Quality Policy are categorised as follows:

• Customer Satisfaction. (Delivery as per specification on time and within budget)
• Operational Performance (internally).
• Business Goals.
• Teamwork
• Innovation
• Health safety & environment

H-Teli, a telecommunication infrastructure provider is committed to the health, safety and welfare of our employees and others, so far as is reasonably practicable. We will take such steps as necessary to ensure that our statutory duties and customer requirements are met at all times.

The goal is zero accidents, this will be achieved by:

• Providing well-maintained plant and working practices that offer minimal hazard and risk to health and safety.
• Providing suitable arrangements for the use, handling, storage and transport of articles and substances.
• Providing adequate information, instruction, training and supervision with effective communication and advisory systems.
• Maintaining safe premises and workplaces, with safe access and egress.
• Maintaining safe working environments with adequate welfare facilities.
• Effective reporting and remedial action systems for any accident or incidents.
• Safeguarding the health and safety of visitors, contractors and members of the public who could be affected by our activities.
• Creating an environment where all employees know their responsibilities and co-operate with management to fulfil the above policy.
• Providing framework for setting and reviewing OH&S objectives.
• Encouraging a culture of continuous improvement through training and awareness.
• Managing Health & Safety on an ongoing basis for continual improvement.
• Is communicated to all and available to interested parties.